www.phs.org/Medicaid 11 Presbyterian’s translation and interpretation services Communication is important to you and to us. That’s why we offer translation services if you need them. We want to make sure you have the information in the language or format you use so you can take charge of your own healthcare. We have bilingual staff and certified translator services if you want to use these services. These services are available to help you talk with providers, nurses, and caregivers; learn about your health plan; and much more. Our translation and interpreter services include: • Language translation • Written materials translation •Telephonic interpreters •In-person interpreters •American Sign Language interpreters •Video remote interpreters It’s easy to request these services. Call the Presbyterian Customer Service Center at the number on your Presbyterian member ID card. Create an advance directive Advance care planning means thinking through and talking about your healthcare wishes so you can create an advance directive. An advance directive is a legal document. It makes your healthcare wishes clear if you should become injured or sick and could not speak for yourself. Advance directives can be made for any members over 18 years of age. It will only be used when you are not able to speak for yourself about your healthcare. Presbyterian Health Plan has made the process easier with our electronic advance directive (eAD). You can fill out an eAD by going to www.phs.org/tools-resources/ patient/advance-directive. When you complete the eAD process, your document will be stored in your medical record so that it is always available to your healthcare team. You can also fill out a form and give it to your provider to keep on file. This is your healthcare, and it should reflect your personal and cultural values. To make sure that you are always at the center of your care, create an advance directive today. An advance directive form and more information is also available on Presbyterian’s website at www.phs.org/member-rights. Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977-2333, TTY: 711 Children in State Custody: (505) 923‑8417 or 1-844-233-4887, TTY: 711 Navajo/Diné members: (505) 923‑5157 or 1-888-806-8793, TTY: 711 Other important numbers PresRN: (505) 923-5677 or 1-888-730-2300, TTY: 711 Routine transportation (for nonemergency medical transportation): 1-855-774-7737 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) 988 Suicide & Crisis Lifeline (available 24/7): 988 or 1-800-273-8255 Presbyterian Turquoise Care Ombudsman: Phone: (505) 923-5780 Email: ombudsman@phs.org
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