www.phs.org/Medicaid 11 Paperless delivery available for people 14 years old and older Did you know electronic delivery (e-delivery) is available to people as young as 14 years old? This means they can get email notices when important health plan or medical documents are ready. This makes it easier, faster, and more secure for you to stay up to date with your healthcare. Don’t have a myPRES account? Signing up is easy. Go to www.phs.org/myPRES to create a user ID and password. Please make sure you have an active email address. Already have a myPRES account? Make sure your email address on the “Contact Information” page is correct and has been verified. This will make sure you don’t miss any notifications. Review the Joint Notice of Privacy Practices It’s important to understand how medical information about you may be used and disclosed. We want to make sure you know how you can access this information. Review Presbyterian Health Plan’s Joint Notice of Privacy Practices. Visit www.phs.org/privacy-security#. On the “Privacy & Security” page, select the link for “Joint Notice of Privacy Practices for Presbyterian Healthcare Services.” You can also find it in the back of your member handbook. Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977‑2333, TTY: 711 Children in State Custody: (505) 923‑8417 or 1-844-233‑4887, TTY: 711 Navajo/Diné members: (505) 923‑5157 or 1-888-806‑8793, TTY: 711 Other important numbers PresRN: (505) 923‑5677 or 1-888-730‑2300, TTY: 711 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662‑7474 (1-855-NMCRISIS) 988 Suicide & Crisis Lifeline (available 24/7): 988 or 1-800-273‑8255 Presbyterian Turquoise Care Ombudsman: Phone: (505) 923‑5780 Email: ombudsman@phs.org Modivcare Transportation Services (24 hours a day, seven days a week) — you can call at any time for a reservation or for dischargerelated requests: (505) 923‑6300 or 1-855-774‑7737 How to start receiving email notifications: • Log in to your myPRES account. • Select your account drop-down menu in the upper right of the page, and select “My Account.” • Select “Communication Preferences” to set or change your delivery and language preferences. We continue to make more documents available online. Don’t miss out — sign up today.
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