www.phs.org/Medicaid 11 Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977‑2333, TTY: 711 Children in State Custody: (505) 923-8417 or 1-844-233-4887, TTY: 711 Navajo/Diné members: (505) 923‑5157 or 1-888-806-8793, TTY: 711 Other important numbers PresRN: (505) 923-5677 or 1-888-730-2300, TTY: 711 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) 988 Suicide & Crisis Lifeline (available 24/7): 988 or 1-800-273-8255 Presbyterian Turquoise Care Ombudsman: Phone: (505) 923-5780 Email: ombudsman@phs.org Modivcare Transportation Services (24 hours a day, seven days a week) — you can call at any time for a reservation or for dischargerelated requests: (505) 923-6300 or 1-855-774-7737 Sign up for paperless delivery Did you know electronic delivery (e-delivery) is available to you? This means you can get email notices when important health plan or medical documents are ready. This makes it easier, faster, and more secure for you to stay up to date with your healthcare. Don’t have a myPRES account? Signing up is easy. Go to www.phs.org/myPRES to create a user ID and password. Please make sure you have an active email address. Already have a myPRES account? Make sure your email address on the “Contact Information” page is correct and has been verified. This will make sure you don’t miss any notifications. How to start receiving email notifications: 1. Log in to your myPRES account. 2. Select your account drop-down menu in the upper right of the page, and select “My Account.” 3. Select “Communication Preferences” to set or change your delivery and language preferences. E-delivery is available for members 14 years old or older.
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